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Management PHILOSOPHY

Management PHILOSOPHY

CCG PROPERTY MANAGEMENT IS THE HUB CONNECTING ALL PARTIES TO ACHIEVE THE ASSET'S HIGHEST POTENTIAL.

CCG PROPERTY MANAGEMENT IS THE HUB CONNECTING ALL PARTIES TO ACHIEVE THE ASSET'S HIGHEST POTENTIAL.

At CCG Property Management our team is focused on providing excellent service to both property owners and the tenants. Our top priority is to ensure tenants feel valued and their environment has been cared for during their tenancy, thereby reducing the probability of an expensive relocation.

CCG Property Management maintains excellent customer service, frequent communication, personal connections, and an understanding and enforcement of the terms of a lease.

When a tenant feels that ownership is a partner in problem resolution, they become even more committed to the relationship and the property. We know the success of any real estate investment is contingent upon a strong tenant relations program.

At CCG Property Management our team is focused on providing excellent service to both property owners and the tenants. Our top priority is to ensure tenants feel valued and their environment has been cared for during their tenancy, thereby reducing the probability of an expensive relocation.

CCG Property Management maintains excellent customer service, frequent communication, personal connections, and an understanding and enforcement of the terms of a lease.

When a tenant feels that ownership is a partner in problem resolution, they become even more committed to the relationship and the property. We know the success of any real estate investment is contingent upon a strong tenant relations program.

PROPERTY MANAGEMENT

PROPERTY MANAGEMENT

Management Philosophy

We believe in a team approach to managing an asset. The property manager is a quarterback coordinating the ownership, leasing team, tenants, and vendors. They work closely with the leasing team to review proposals and provide input on building operations.When we can work with the leasing team and manage the tenant improvement, we are able to engage with our future tenants and establish a relationship providing a single point of contact from initial commitment throughout the term of their lease.

CCG Property Management wants to be present with prospective tenants as soon as a deal gets traction, from space planning to the final walk-through, to ensure the transition from the leasing team to the management team is seamless.

Ownership Mentality

Lease Compliance & Administration

Tenant Visits

Property Inspections

Vendor Management

Tenant Relations



Ownership Mentality

Lease Compliance & Administration

Tenant Visits

Property Inspections

Vendor Management

Tenant Relations



Ownership Mentality

Lease Compliance & Administration

Tenant Visits

Property Inspections

Vendor Management

Tenant Relations



Risk Management

Industry Best Practices

Emergency Maintenance

Budget and Reforecast

Creative Problem Solving

Client Communication

Property Operations Manual

Risk Management

Industry Best Practices

Emergency Maintenance

Budget and Reforecast

Creative Problem Solving

Client Communication

Property Operations Manual

Risk Management

Industry Best Practices

Emergency Maintenance

Budget and Reforecast

Creative Problem Solving

Client Communication

Property Operations Manual

Asset management

CCG Property Management has a wealth of experience in real estate management, construction management, development, and brokerage. Integrating these services allows our team to see the big picture and work in partnership with our clients to increase the value of their assets and holding strategy.We continually evaluate the overall performance of a property, including the tenant mix, future rollover, financial position, physical condition, and operating efficiencies.

We ensure the leasing team has the correct as-built plans for marketing purposes and all the tools and knowledge we can provide. We are available to provide technical information on the building and information regarding zoning, construction, and the CC&R’s.

We encourage the leasing team to include the management team on tours so we can answer operational questions and provide the prospective tenant with the level of service they can expect once a lease is signed. Mitigating rollover costs at lease renewal is a home run for the landlord and property management is key to this process.

Strategic Business Planning

Due Diligence

Client Partnership

Hold Strategies




Strategic Business Planning

Due Diligence

Client Partnership

Hold Strategies

Strategic Business Planning

Due Diligence

Client Partnership

Hold Strategies




Integration of Leasing & Marketing

Tenant Retention

Integration of Leasing & Marketing

Tenant Retention

Integration of Leasing & Marketing

Tenant Retention

FINANCE & ACCOUNTING

FINANCE & ACCOUNTING

At CCG Property Management, we know that accurate fiscal reporting is of the utmost importance to our clients. Our team provides monthly or quarterly reports based on each client’s needs. Reporting packages include an executive summary of property operations and detailed variance reporting. Custom reports to meet our client’s evolving needs are also available.

The project accountant assigned to the portfolio handles all the monthly accounting responsibilities and daily interactions with the property management team. Good communication and regular interactions ensure reports are accurate, timely, and meaningful.Internal controls are in place to manage accounts receivable and payable, ensuring that income is collected in accordance with the leases and that vendors are paid on time while monitoring cash flow.

Annual budgets are prepared to client specifications and managed throughout the year. Recovery estimates are calculated upon completion of the annual budgets and communicated to tenants. Immediately after year-end, reconciliations are prepared in accordance with the leases.

Treasury Management

Financial Reporting

Managing Cash

Budgeting and Reforecasting

Recovery Estimates & Reconciliations

Accounts Receivable

Accounts Payable

Treasury Management

Financial Reporting

Managing Cash

Budgeting and Reforecasting

Recovery Estimates & Reconciliations

Accounts Receivable

Accounts Payable

Treasury Management

Financial Reporting

Managing Cash

Budgeting and Reforecasting

Recovery Estimates & Reconciliations

Accounts Receivable

Accounts Payable

Tenant Billbacks

Ad hoc & Specialty Reporting

Accounting Systems

Lender Reports

Year-end Reporting with Client CPA

Promoting Sustainability

Digital Archiving

Tenant Billbacks

Ad hoc & Specialty Reporting

Accounting Systems

Lender Reports

Year-end Reporting with Client CPA

Promoting Sustainability

Digital Archiving

Tenant Billbacks

Ad hoc & Specialty Reporting

Accounting Systems

Lender Reports

Year-end Reporting with Client CPA

Promoting Sustainability

Digital Archiving

ENGINEERING SERVICES

Our on-site engineering team is the face of CCG Property Management and is often the first person the tenant will see when a maintenance issue arises. Every interaction is an opportunity to build trust and strengthen the relationship between the tenant and the building owner.

Our engineering team is responsible for proactive long- and short-term maintenance of the property. Collaborating with the project manager, they respond to tenant service requests, supervise vendor performance, and manage preventative maintenance programs as defined by the annual operating budget.

The team assists with capital and tenant improvements and preparing the annual operating budgets. Risk management and mitigating potential losses are always high priorities for our team. The CCG Property Management team is on call 24/7 to respond to emergencies and protect the value of the asset.

Our on-site engineering team is the face of CCG Property Management and is often the first person the tenant will see when a maintenance issue arises. Every interaction is an opportunity to build trust and strengthen the relationship between the tenant and the building owner.

Our engineering team is responsible for proactive long- and short-term maintenance of the property. Collaborating with the project manager, they respond to tenant service requests, supervise vendor performance, and manage preventative maintenance programs as defined by the annual operating budget.

The team assists with capital and tenant improvements and preparing the annual operating budgets. Risk management and mitigating potential losses are always high priorities for our team. The CCG Property Management team is on call 24/7 to respond to emergencies and protect the value of the asset.

CCG Engineering Team

Fully servicing the properties to respond to all issues to a successful resolution.

CCG Engineering Team

Fully servicing the properties to respond to all issues to a successful resolution.

CCG Engineering Team

Fully servicing the properties to respond to all issues to a successful resolution.

24/7 Emergency Response

The CCG team is on-call 24/7 to respond to any emergencies that arise.

24/7 Emergency Response

The CCG team is on-call 24/7 to respond to any emergencies that arise.

24/7 Emergency Response

The CCG team is on-call 24/7 to respond to any emergencies that arise.

Managing Expenses

In partnership with the property manager, prepare the annual budget and navigate throughout the year, adjusting course as needed.

Managing Expenses

In partnership with the property manager, prepare the annual budget and navigate throughout the year, adjusting course as needed.

Managing Expenses

In partnership with the property manager, prepare the annual budget and navigate throughout the year, adjusting course as needed.

Tenant Improvements

Bridge the gap between the scope of work and the building systems to assure proper functionality.

Tenant Improvements

Bridge the gap between the scope of work and the building systems to assure proper functionality.

Tenant Improvements

Bridge the gap between the scope of work and the building systems to assure proper functionality.

Training

Continued training on building systems and cross-training between properties to ensure proper backup in the event of an emergency.

Training

Continued training on building systems and cross-training between properties to ensure proper backup in the event of an emergency.

Training

Continued training on building systems and cross-training between properties to ensure proper backup in the event of an emergency.

Customer Service

Day-to-day tenant touchpoint to provide exceptional customer service.

Customer Service

Day-to-day tenant touchpoint to provide exceptional customer service.

Customer Service

Day-to-day tenant touchpoint to provide exceptional customer service.

Preventative Maintenance

Ensure regular preventative maintenance is completed on time and recommended repairs are performed as approved.

Preventative Maintenance

Ensure regular preventative maintenance is completed on time and recommended repairs are performed as approved.

Preventative Maintenance

Ensure regular preventative maintenance is completed on time and recommended repairs are performed as approved.

Capital Planning

Applying industry expertise to assist the PM team in forecasting renovation or replacement of major building systems.

Capital Planning

Applying industry expertise to assist the PM team in forecasting renovation or replacement of major building systems.

Capital Planning

Applying industry expertise to assist the PM team in forecasting renovation or replacement of major building systems.

Oversight of Service Providers

Oversee vendors, ensuring the scope of work is completed in compliance with the contract with minimal adverse impact on the tenants.

Oversight of Service Providers

Oversee vendors, ensuring the scope of work is completed in compliance with the contract with minimal adverse impact on the tenants.

Oversight of Service Providers

Oversee vendors, ensuring the scope of work is completed in compliance with the contract with minimal adverse impact on the tenants.

Troubleshooting

Trained to recognize and resolve issues in building systems.

Troubleshooting

Trained to recognize and resolve issues in building systems.

Troubleshooting

Trained to recognize and resolve issues in building systems.

Risk & Emergency Management

Mitigate potential losses by employing intricate knowledge of essential building systems

Risk & Emergency Management

Mitigate potential losses by employing intricate knowledge of essential building systems

Risk & Emergency Management

Mitigate potential losses by employing intricate knowledge of essential building systems

Property Inspections

Being on-site and having eyes on the property regularly to spot items before they become a problem.

Property Inspections

Being on-site and having eyes on the property regularly to spot items before they become a problem.

Property Inspections

Being on-site and having eyes on the property regularly to spot items before they become a problem.

Capital Improvements

CCG Property Management has managed a variety of construction projects, including ground-up development of office, industrial, and mixed-use projects, tenant improvements, capital improvements, and major construction to reposition a property.

Our relationships with general contractors, architects, and consultants allow us to recommend the right team for any project. We manage projects from initial concept through design, jurisdictional approval, bid process, construction, punch list, and final occupancy.

Partnering with the leasing team allows us to establish a relationship with a future tenant and ensure a smooth transition throughout the process.

CCG Property Management has managed a variety of construction projects, including ground-up development of office, industrial, and mixed-use projects, tenant improvements, capital improvements, and major construction to reposition a property.

Our relationships with general contractors, architects, and consultants allow us to recommend the right team for any project. We manage projects from initial concept through design, jurisdictional approval, bid process, construction, punch list, and final occupancy.

Partnering with the leasing team allows us to establish a relationship with a future tenant and ensure a smooth transition throughout the process.

Design Consultation

Make recommendations for space efficiencies during the design process, keeping the prospective tenant engaged.

Design Consultation

Make recommendations for space efficiencies during the design process, keeping the prospective tenant engaged.

Design Consultation

Make recommendations for space efficiencies during the design process, keeping the prospective tenant engaged.

Construction to Occupancy

Partnering with the tenant from initial space planning through the move-in process.

Construction to Occupancy

Partnering with the tenant from initial space planning through the move-in process.

Construction to Occupancy

Partnering with the tenant from initial space planning through the move-in process.

Redevelopment & Repositioning

Guiding a multifaceted team of professionals to deliver a successful project to meet the needs of a changing market.

Redevelopment & Repositioning

Guiding a multifaceted team of professionals to deliver a successful project to meet the needs of a changing market.

Redevelopment & Repositioning

Guiding a multifaceted team of professionals to deliver a successful project to meet the needs of a changing market.

Tenant Improvements

Full-service oversight of the project from the initial design through completion; securing close-out documents, including lien waivers and O&M manuals.

Tenant Improvements

Full-service oversight of the project from the initial design through completion; securing close-out documents, including lien waivers and O&M manuals.

Tenant Improvements

Full-service oversight of the project from the initial design through completion; securing close-out documents, including lien waivers and O&M manuals.

Capital & Building Improvements

Collaborate with the client to define scope and make recommendations to provide the desired return on investment based on their holding strategy.

Capital & Building Improvements

Collaborate with the client to define scope and make recommendations to provide the desired return on investment based on their holding strategy.

Capital & Building Improvements

Collaborate with the client to define scope and make recommendations to provide the desired return on investment based on their holding strategy.

Tenant Alterations

Review plans, determine reusability, make recommendations on remediation to the client, and coordinate the impact on building systems.

Tenant Alterations

Review plans, determine reusability, make recommendations on remediation to the client, and coordinate the impact on building systems.

Tenant Alterations

Review plans, determine reusability, make recommendations on remediation to the client, and coordinate the impact on building systems.

Get in touch

Contact us

We want to hear about your commercial real estate needs and assist you along the way! Please fill out the form or email us directly. We will respond as soon as possible to discuss your needs.

Send us a message

Get in touch

Contact us

We want to hear about your commercial real estate needs and assist you along the way! Please fill out the form or email us directly. We will respond as soon as possible to discuss your needs.

Send us a message

POWER OF PLACE

We are excited to discuss your commercial real estate needs and explore how we can achieve your goals together. Please complete our contact form or email us directly at info@capacitycommercial.com. We will respond promptly to assist you.

Portland, OR Headquarters
805 SW Broadway Street, Suite 600
Portland, OR 97205
(503) 326-9000

Vancouver, WA Office
700 Washington Street, Suite 608
Vancouver, WA 98660
(360) 946-4830

© 2025 Capacity Commercial Group, LLC.
All rights reserved.

POWER OF PLACE

We are excited to discuss your commercial real estate needs and explore how we can achieve your goals together. Please complete our contact form or email us directly at info@capacitycommercial.com. We will respond promptly to assist you.

Get in touch

Contact

Portland, OR Headquarters
805 SW Broadway Street, Suite 600
Portland, OR 97205
(503) 326-9000

Vancouver, WA Office
700 Washington Street, Suite 608
Vancouver, WA 98660
(360) 946-4830

© 2025 Capacity Commercial Group, LLC.
All rights reserved.

POWER OF PLACE

We are excited to discuss your commercial real estate needs and explore how we can achieve your goals together. Please complete our contact form or email us directly at info@capacitycommercial.com. We will respond promptly to assist you.

Portland, OR Headquarters
805 SW Broadway Street, Suite 600
Portland, OR 97205
(503) 326-9000

Vancouver, WA Office
700 Washington Street, Suite 608
Vancouver, WA 98660
(360) 946-4830

© 2025 Capacity Commercial Group, LLC.
All rights reserved.

POWER OF PLACE

We are excited to discuss your commercial real estate needs and explore how we can achieve your goals together. Please complete our contact form or email us directly at info@capacitycommercial.com. We will respond promptly to assist you.

Portland, OR Headquarters
805 SW Broadway Street, Suite 600
Portland, OR 97205
(503) 326-9000

Vancouver, WA Office
700 Washington Street, Suite 608
Vancouver, WA 98660
(360) 946-4830

© 2025 Capacity Commercial Group, LLC.
All rights reserved.